Lenders Guide to the FSA Regulations for Mortgage Sales



Background & Objectives


This one day course provides a practical and essential guide, for staff of mortgage lenders, to the new rules as detailed in MCOB and appropriate sections of the FSA Sourcebook.


At the end of the course delegates will have an understanding of the key regulatory issues involved in selling mortgages and how they apply to the delegates firm and individuals sales/supervisory roles.



  • Bank and building society mortgage advisers
  • Client facing staff involved in mortgages
  • Compliance officers
  • Supervisors of mortgage sales
  • Mortgage packagers
  • T&C officers

In addition, all bank and building society staff are required to have an understanding of the mortgages rules in their role e.g. branch managers, customer relationship managers, call centre mangers, etc..  No prior knowledge is assumed.


Course Content


Section One The Sourcebook

-The Principles




-Approved persons


-Financial resources, client money & PII


-Appointed representatives

-Senior Management responsibilities


-Disclosure of the firms status


-Record keeping




-Complaints handling




Section Two MCOB Rules

-Background to mortgage regulation including critical dates. What is a regulated mortgage contract (and what is not). Which mortgage activities are regulated. Financial promotion including cold calling rules. Advising and selling standards:


-Scope of service (whole of market, limited panel, single lender)


-What must I do to describe myself as independent


-Initial disclosure documentation


-Advised sales versus non-advised sales


-Suitable advice rules, including affordability


-Self certification


-Pre-sale disclosure: Key facts illustrations. Disclosure at offer stage.


-Disclosure at start of contract and after sale. Lifetime mortgages: advising and selling standards (as above). APR


-Responsible lending rules. Charges. Arrears and repossessions handling


Section Three Training and Competence

-Advising on standard mortgages


-Advising on lifetime mortgages




-Transitional arrangements (i.e. grandfathering)

-Non advised sales of standard mortgages


-Non-advised sales of lifetime mortgages


Todays Date:

Duration 1 day
Available as an in-house course

Investment Education PLC
45 Old Hall Road, Manchester M7 4JF, United Kingdom
Tel:+44 (0)161 832 3800
Email: mail@investmentEducation.net
Registered in England Number 2129160
VAT Registered Number GB 480 2112 85

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